Quality Goods Return
For return of the quality goods, we compensate cost of goods only. Delivery charges are not compensated. Same works for a partial return of quality goods – delivery charges also, won’t be compensated.
You can return an item or entire order if it meets requirements below:
- Both item(s) and its package should be saved in their original conditions
- Confirmation of your ID and the fact of purchase and its conditions (commodity or cash receipt)
- The return application should be submitted within a 14 days from the purchase.
Defective Goods Return
You can return defective goods with the full refund of the both order price. In case of partial return, shipping expenses are not compensated.
We consider item defective, if it meets one of the following conditions: items with the wrong article, quality of products.
Refunds are made within 5 working days from the moment we receive the returned product, you’ll receive a relevant email notification. If refund is issues to a bank account, refund period could be increased due to the bank’s terms on processing payments, contact your bank for details.